Refund & Cancellation Policy

Last updated: 2026-08-10

Digital service — instant delivery

SastaSpeech is a software-as-a-service product. Audio is generated and delivered the moment you click "Generate", consuming third-party costs (ElevenLabs, Gemini API) immediately. Because of this, refunds are not available for already-used credits.

Eligible for refund

You may request a full refund if ALL of these are true:

• You have NOT used any credits / generations from the plan.
• The request is made within 7 days of payment.
• The plan was purchased through our payment processor (proof of transaction available).

Partial refund cases

Service-side outages causing extended unavailability (>24 hrs) qualify for pro-rata credit toward your next billing cycle. Email support@sastaspeech.com with details.

Not eligible

• Already-consumed generations or characters.
• Day passes / top-ups after any generation has been made.
• Accounts suspended for violation of Terms.

How to request

Email support@sastaspeech.com with:

1. Registered email address.
2. Transaction ID (from your payment processor).
3. Reason for refund.

We respond within 24 hours on business days. Approved refunds are processed back to the original payment method within 5–7 working days.

Cancellation

Subscriptions are non-renewing by default — they simply expire after the stated validity. There's no cancellation step needed.